Common Good, a 311 service portal built for small governments
Our own accessible 311 product that lets residents report non-emergency issues and lets small agencies keep up, without enterprise pricing or lock-in.
Common Good is our own product: a 311 service-request portal made for the governments that the big 311 platforms price out. A pothole, a broken streetlight, an overflowing bin, a downed sign: residents need one obvious place to report it, and small agencies need to keep up without buying enterprise software or a system they cannot maintain.
The problem we built it for
Enterprise 311 platforms are built and priced for large cities. In a township or small borough, non-emergency requests usually arrive by phone, email, and Facebook, then get lost. Residents do not know if anyone heard them, and staff have no single queue to work from or any record to report against.
How Common Good works
Common Good is a focused, accessible service-request system:
- A simple public intake that takes a report in a minute, on any phone, with a location and a photo
- Status tracking, so residents can see that a request was received and resolved
- A staff dashboard that routes, prioritizes, and closes requests in one place
- Exportable records, so a small agency can report on response times and volume
It is built on the same foundation as our client work: Laravel and Vue, conformant to WCAG 2.2 Level AA, written in plain language, and designed to be operated by non-technical staff. The data is yours and exportable, with no lock-in by design.
Status
Common Good is in production. It is built for small-government budgets and small staff, and it is the kind of durable, accessible civic infrastructure we exist to make. To see a demonstration or talk about a pilot, get in touch.